Returning items to Shoreline and ShorelineAS.com is easy. Returns must be initiated within 30 days after the item was shipped.
All product returns must be accompanied by a Returned Materials Authorization or "RMA". An RMA can be obtained by calling Shoreline and ShorelineAS.com at (303)747-6414 or (800)603-6271 or by emailing returns@ShorelineAquatic.com. Opened bottles and pesticide containers cannot legally be shipped or returned. For defective products please contact us for instructions.
To qualify for a refund, all items must be returned unopened, and in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc intact. Do not mark or deface original manufacturer containers in any manner. We will not issue a return if packaging is opened or not in its original condition. Shoreline reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.
Shoreline will provide a full refund to you for returned items, less any shipping costs incurred to ship your order.
How to Return an Item:
Ship Returns Prepaid To:
230 Primrose Ct. Ste. 1
Longmont, CO 80501