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Shipping & Returns

Shoreline, Shoreline Aquatic Solutions and ShorelineAquatic.com
a Horizon Company

Returning items to Shoreline and ShorelineAquatic.com is easy. Returns must be initiated within 30 days after the item was shipped.

All product returns must be accompanied by a Returned Materials Authorization or "RMA". An RMA can be obtained by calling Shoreline and ShorelineAquatic.com at (303)747-6414 or (800)603-6271 or by emailing returns@ShorelineAquatic.com. Opened bottles and pesticide containers cannot legally be shipped or returned. For defective products please contact us for instructions.

To qualify for a refund, all items must be returned unopened, and in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc intact. Do not mark or deface original manufacturer containers in any manner. We will not issue a return if packaging is opened or not in its original condition. Shoreline reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.


Shoreline will provide a full refund to you for returned items, less any shipping costs incurred to ship your order.

How to Return an Item:

  • An RMA can be obtained by calling Shoreline or ShorelineAquatic.com at (303)747-6414 or (800)603-6271 or by emailing returns@ShorelineAquatic.com. to notify us that you would like to return a product. Please state the reason for the return and your order number. Most items that have not been opened can be returned. Exceptions will be made if the item is defective in some way.
  • Our customer support representatives will issue an "RMA" and give you information on how and where to return the product.
  • You will have to pay for the return shipping costs.  For your protection, we recommend that all returns be sent back by a traceable carrier (such as UPS or FedEx) and that the shipment be insured in case the package is lost. Once we receive and process your return we will give you a refund less any shipping costs on your order. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.

Ship Returns Prepaid To:

Shoreline Aquatic
230 Primrose Ct. Ste. 1
Longmont, CO 80501